What you need to accelerate your customer success program.
Elm delivers the in-depth analytics you need to accelerate your customer success program, enabling you to ensure that customers achieve their desired outcomes and receive value from your software. By helping you identify and address customer issues proactively, elm helps reduce churn and can improve revenue stability and long-term growth. With this efficient license management tool in hand, you can better cultivate strong relationships with your customers by helping them achieve their goals.
Elm delivers the metrics you need to drive a successful customer success program.
Utilize the elm dashboard to build a more sophisticated customer success team, identifying the right KPIs and leveraging modern growth strategies.
Elm helps you define best practices to increase customer satisfaction and retention, reduce churn, and access upsell/cross-sell opportunities.
Elm delivers intuitive analytics, visibility into customer usage, and insights into what customers find most valuable.
Elm allows you to identify changes in user behavior, run research for mid-year reviews, and engage in more effective adoption monitoring.
Transform your customer success program and enjoy improved revenue stability with Elm:
Employ best practices resulting from Elm’s dashboard, specifically designed for knowledge transfer, and by gaining insight into what KPIs and context are most relevant.
Develop precise use case profiles via visibility into customer usage and gained insights into what customers find most valuable using elm dashboards.
Access opportunities to support/develop product champions with insights into power users in elm dashboards.
Leverage visibility into adoption rate via the elm analytics dashboard so your Customer Success team can intervene and drive adoption in a targeted way, growing existing accounts, landing and expanding new accounts, and accessing more upsell and cross-sell opportunities.
A comprehensive solution like elm helps you protect your IP, prevent unauthorized use of your software, and ensure customer compliance with licensing agreements. Elm also gives you the usage insights you need to make more informed decisions about product pricing and development.
Absolutely. Elm lets you scale to thousands of customers without scaling up your team, eliminating manual series of actions so that you can manage a growing customer base quickly and easily with a few clicks in the cloud.
At Elm, our support team goes above and beyond, placing an emphasis on direct communication. We value human interaction and timely responses are always a priority. We also offer a wide range of resources, documentation, and ways to contact the support team.
